Overview
PkWebs.com is a business listing platform operated by Aza International LLC. This Refund Policy sets out the rules for refunds on paid services purchased through the platform, and should be read together with our Terms and Conditions.
By making a payment on PkWebs.com you confirm that you have read, understood, and agree to be bound by this policy.
What this policy covers
This policy applies to every paid service on the platform. Basic listings are free forever and therefore not subject to any refund rules.
Basic listing
No payment is taken, so no refund is needed. You can update or remove a Basic listing at any time.
Business Premium & add-ons
Yearly subscription. Fees are non-refundable once the service begins, subject to the narrow exceptions in this policy.
Non-refundable services
Business Premium subscription fees are non-refundable once the service begins. Your subscription is valid for a period of one year from the date of activation, whether or not you actively use every feature during that time.
Partial refunds for unused portions of a subscription period are not available. If you cancel mid-term, your Premium features remain active until the end of the paid period, then revert to a Basic listing.
The same rule applies to any other paid add-on or promotional placement you purchase on PkWebs.com, unless we state otherwise at the point of purchase.
When we may issue a refund
Even though our services are non-refundable by default, we may issue a full or partial refund in these limited situations:
- Duplicate payment: you were charged more than once for the same service due to a technical or gateway error.
- Service not activated: your payment was received but the paid service was never actually activated on your account.
- Unauthorised charge: the payment was made without your authorisation, subject to identity and account verification.
- Billing error on our side: we billed the wrong amount, wrong plan, or wrong account.
- Where required by law: any refund right you have under applicable consumer-protection law will be honoured.
Refunds are considered case by case at our reasonable discretion. Change of mind, dissatisfaction with results, low visibility, low customer engagement, and third-party circumstances are not grounds for a refund.
How to request a refund
If you believe your situation matches one of the exceptions above, please contact us within 7 days of the charge. Here's what to do:
Send your request to admin@pkwebs.com with the subject "Refund request".
Include the account email, the date and amount of the charge, the service you paid for, and a short explanation of what happened.
Our team will investigate and respond within one business day, and confirm whether your request qualifies.
If approved, the refund is processed to your original payment method. If declined, we'll explain why and, where possible, offer an alternative such as service credit.
Processing time & method
Approved refunds are issued back to the original payment method used for the purchase. Bank transfer payments are refunded via bank transfer to the same account.
Once approved, refunds typically appear in your account within 7 to 14 business days, depending on your bank or card provider. Cross-border transactions may take longer.
PkWebs.com is not liable for delays caused by third-party payment gateways, banks, or card networks.
Cancellation of Premium
You can cancel a Business Premium subscription at any time from your account or by contacting us. Cancellation stops the subscription from automatically renewing for the next year.
Because Premium is prepaid annually and non-refundable, cancelling does not trigger a refund for the current period. Your Premium features stay active until the end of the paid year, then automatically revert to a Basic listing.
Referral rewards
Referral rewards are earned from paid transactions made by users who signed up with your unique referral code. If a referred user's payment is refunded under this policy, the associated referral reward will be reversed or deducted from your future earnings.
Rewards that were credited due to fraudulent, duplicate, or otherwise invalid referrals may also be reversed.
Chargebacks
If you have a concern about a charge, please contact us first at admin@pkwebs.com. We aim to resolve most issues quickly and directly.
Filing a chargeback with your bank or card provider without first contacting us may result in suspension of your account while the dispute is investigated. Abusive or fraudulent chargebacks are treated seriously and may lead to permanent account termination.
Changes to this policy
We may update this Refund Policy from time to time as our services or the law change. Any changes will be posted on this page with an updated "Effective Date." Continued use of the platform after an update means you accept the revised policy.
Contact us
If you have questions about this Refund Policy or want to raise a refund request, please contact us at admin@pkwebs.com. We'll do our best to help.
Thank you for choosing PkWebs.com. We're committed to fair, transparent handling of every payment made on the platform.